Frequently Asked Questions
Everything you need to know about pure, clean water for your home.
How often do I need to replace the filters in my RO system?
For optimal performance, pre-filters and post-filters should be replaced every 6 to 12 months, while the reverse osmosis membrane typically lasts 2 to 3 years depending on local water quality.
Does the system remove healthy minerals from the water?
Reverse osmosis is highly effective at removing contaminants, which includes some minerals. We offer remineralization filters that can be added to your system to restore essential alkaline minerals and improve taste.
What is your shipping policy for heavy filtration systems?
We offer free standard shipping on all orders over $99 within the contiguous United States. Systems are securely packaged to prevent damage and typically ship within 1-2 business days.
Can I install the reverse osmosis system myself?
Yes, most of our systems are designed for DIY installation and come with a comprehensive manual and all necessary color-coded tubing. Basic plumbing tools are usually all that is required.
What is your return policy if the system doesn't fit my sink?
We offer a 30-day money-back guarantee. If the system is unused and in its original packaging, you can return it for a full refund. Please contact our support team to initiate a return authorization.
Do your systems require electricity to operate?
Standard under-sink reverse osmosis systems operate on water pressure and do not require electricity. However, systems with UV sterilization or certain high-output pump models will require a standard power outlet.